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    CCIP‌®

    Your Best Bet for a Great Start in Customer Service
    To become a Certified Customer Interaction Professional More Details

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    CBSA®

    Start out confidently as a Transaction Processing Professional
    To become a Certified Backoffice Services Associate More Details

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    CFPA®

    Launch into the Financial World with an extra edge.
    To become a Certified Financial Process Associate More Details

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    CTSA‌®

    Start your Tech-Support Careers with a bang.
    Certified Technical Support Associate More Details

BCI Up-coming programmes

 

Specialists/Agents

The CCIS®, CBSS®, CFPS® and CTSS® cover the most important and popular Careers areas like Customer Interaction, Back-office Services, Accounting Services and Technical Support and expand Careers-growth opportunities for individuals who are 1-2 years old in their jobs.

Team-Leaders

The efficiency and competitiveness of BPO organizations or BPO-like organizations are increasingly becoming dependent on the quality of supervisory and managerial leadership. CBTS® certification for team leaders is the world’s most advanced and established credential demonstrating highest-caliber supervisory competence for BPO- or process-based set-ups.

Master Trainers

The CBMT® is the world’s most premier and ONLY qualification for specialist in training and education for the BPO space. CBMT® certified trainers demonstrate highest-quality skills of training and developing human resources for organizations where skilled teams handle documentation, data, information, interact with customers and deliver other back-office services through well-defined processes.

Managers

The FOUR certifications – CBOM®, CBPM®, CBTM® and CBQM® - are the world’s only, and the most premier qualifications available for professionals handling managerial responsibilities in operations, HR, quality and training functions in the BPO industry and also in other similar industries where skilled teams deliver services for clients/customers in documentation, data, information, interact with customers and deliver other back-office services through well-defined processes.