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    Your Best Bet for a Great Start in Customer Service
    To become a Certified Customer Interaction Professional More Details

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    Start out confidently as a Transaction Processing Professional
    To become a Certified Backoffice Services Associate More Details

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    Launch into the Financial World with an extra edge.
    To become a Certified Financial Process Associate More Details

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    Start your Tech-Support Careers with a bang.
    Certified Technical Support Associate More Details

IBPO- A joint initiative by NYC and BCI

The Institute of Business Process Outsourcing® (IBPO) - a Government of Sri Lanka initiative - is a part of the National Youth Corps, and has been established under the aegis of the Ministry of Youth Affairs and Skills Development under a special license from BCI.

The BPO Certification Institute (BCI), United States, is the world’s largest standards and certification body for the business process industry. BCI professional certifications are treated as qualification benchmarks for different BPO roles and positions and are deployed by BPO companies for hiring, promotion and performance management. BCI’s fresher certifications have created a powerful new way to build employability of youths in all major BPO countries and have also changed the way BPO industry recruits entry level talents.

BCI’s 6 sharply defined Certification clusters are tailored for Business Leaders, Functional Leaders, Managers, Team Leaders, Senior Associates, and Fresh Talents. Several of world’s leading training companies have been appointed by BCI as authorized Certification Training Providers in more than 30 countries and these companies offer well-structured certification training through their centers across almost 300 locations worldwide.

In its version 3.0, the global BPO industry seems increasingly sapped of sharp, committed young associates, who can readily slip into newer and intellectually more challenging roles in the more complex Call Centers and BPOs of the third millennium economy. For the past several years, the BCI Human Competence Certifications for Fresh BPO/ KPO Talents have been changing the talent supply scenario in many leading BPO countries. Based on the world’s first unified set of standards for BPO Professionals - the HCMS21 Release 3.1, (Human Competence Master Standards) - expectedly, BCI Fresher Certifications have rapidly become the de-facto Qualification benchmarks for entry-level assignments in leading BPO/ KPO organizations worldwide.

Covering all critical BPO/ KPO domains like Customer Service, Transaction Processing, Back-office services, Finance & Accounting and Technical Support, BCI’s CCIP® (Customer Interaction), CBPA® (Business Processes), CFPA® (Financial Processes), CTSA® (Technical Support), certifications straddle the entire BPO service provider space.

Typically, some of the world’s best BPO Training companies - who are BCI’s authorized Training Providers - train these young aspirants in BPO/ KPO-specific knowledge- and skills- dimensions in more than 500 locations worldwide and prepare them for BCI Certification Examination (BCE).

To know more about BCI Certification Programs for BPO professionals, please log on to: www.bpocertifications.com