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CBQM‌® program is designed for dynamic Quality Management professionals whose wish is to grow in their Careerss and handle more challenging roles in Service Delivery Quality management of large BPO organizations.

CBQM® Benefits

  1. Global Recognition: CBQM‌® has emerged as the most preferred international qualification for professionals and executives handling Quality Management responsibilities in BPO companies and in other organizations that have process-oriented work environment. The fact is that BPO organizations and also other large companies and government organizations worldwide feel more confident working with CBQM‌® certified professionals as they are in the elite international league of high-performers – well trained in their craft and function in environments that are workforce dominant and culturally diverse and that operate under complex service level agreements with clients.

  2. Careers Advantage: CBQM‌® qualified professionals enjoy the international qualification advantages in their Careerss and become globally mobile resources with high salaries and perks.  CBQM‌® professionals manage to deliver more and better in their jobs in large organizations thanks to their wider and deeper perspective built through a proven exposure, experience and success in handling the most challenging roles related to various dimensions of Quality Management in BPO or BPO-type organizations that involve technology, process knowledge and high doses of human skill- and competence development capabilities.

  3. Employer Benefits: : CBQM‌® qualified professionals prove precious assets for their employers not only because they tend to raise the bar for performance, productivity and service quality, but also because, they infuse new professional energy in the workplace and help make the work-culture and environment global. 

Who Should Acquire the CBQM®


There are no examinations for CBQM®. Registrants are required to make submissions of assignments and papers etc., which are evaluated by the Credential Award Committee. The following are required to be submitted online/offline to the Credential Award Committee by all CBPM® Registrants:


Your CBQM‌® certification is valid exactly for 5 years from the date of award and all CBQM‌® certified individuals are required to either recertify or upgrade to the new level after five years. An application for re-certification to BCI has to be made at least 8 weeks prior to the date of expiry of your CBQM‌® certification.


You can upgrade to the Leader level qualification - the CBQL‌® - minimum 24 months after attaining your CBQM‌® Certification. The following trends internationally may just help you take a better decision:


Candidacy requirements define the parameters on the basis of which an applicant shall be evaluated fit for applying for a particular certification. Candidacy requirements will vary across certifications.

Educational Requirements

Applicants for CBQM‌® should be advanced users of computers and hold either or a combination of the following qualifications:

  • Professional degree/diploma/certification like Six Sigma in quality management from globally recognized credentialing organizations.
  • Undergraduate degree in statistics/economics/mathematics or any other equivalent qualification from internationally recognized institutions.
  • CBTS‌®/CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® standards.

Professional/Work Requirements

  • Applicants who come from non-BPO backgrounds
  • Are required to have minimum SEVEN years of supervisory or assistant managerial experience in the Quality Management/Quality Assurance departments of recognized organizations in banking, insurance, retailing, telecommunications, information technology, travel, hospitality, transportation and public utility services.

  • Applicants who have a BPO or a call center background
  • The minimum prescribed work experience requirement is 5 years of which a minimum of THREE years should be in the supervisory roles in one or a combination of Quality sub-functions in recognized BPO organizations, collection centers, call centers or customer support outfits

  • For applicants who have the BCI CBTS® certification
  • The minimum prescribed work experience requirement is 7 years of which a minimum of 3 years after the CBTS‌® award should be in senior supervisory or team-lead roles in one or a combination of Quality sub-functions in recognized BPO organizations, collection centers, call centers or customer support outfits. 

  • For applicants who have the BCI CCIS®/CBSS®/CFPS®/CTSS® certification
  • the minimum prescribed work experience requirement is seven years of which a minimum of 5 years after the CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® award should have been spent in senior supervisory or team-lead roles in one or a combination of Quality sub-functions in recognized BPO organizations, collection centers, call centers or customer support outfits.


Ideally, an applicant should have completed minimum 23 years of age at the time of applying for CBQM‌®. There is no upper age bar for any certification program.