• Alt 3


    Your Best Bet for a Great Start in Customer Service
    To become a Certified Customer Interaction Professional More Details

  • Alt 1


    Start out confidently as a Transaction Processing Professional
    To become a Certified Backoffice Services Associate More Details

  • Alt 2


    Launch into the Financial World with an extra edge.
    To become a Certified Financial Process Associate More Details

  • Alt 4


    Start your Tech-Support Careers with a bang.
    Certified Technical Support Associate More Details



The CBSA® Certification proves your readiness for the best jobs in data processing; document conversion; data capture in back-offices and as transaction processing professionals in data-processing BPOs and back-office service desks departments of organizations.

How CBSA® Works

CBSA® certification. CBSA® covers data concepts; spreadsheets; keyboarding and also, aspects related to team-playing, workplace effectiveness, communication and professional etiquette. IBPO offer pre-certification training in these areas to help individuals prepare themselves for the jobs and also the CBSA® certification examination. Though practical work experience can never be replaced, the levels of knowledge and acumen assessed during the CBSA® examinations do typically match those of BackOffice professionals who have worked at least for 6 months in such functions or roles.

CBSA® Benefits

  1. Global Recognition:CBSA® has emerged as the most preferred international qualification for back-office & transaction services professionals. CBSA® qualification puts an individual in the elite international league of world-class back-office professionals.

  2. Careers Advantage:CBSA® certified manages to hit the ground running thanks to the most structured and rigorous training & education exercise before the certification examination, which not only helps develops skills and competence, but also affords invaluable exposure to the back-office Services space. This helps get the first great job faster; and also the first raise and promotion.

  3. Employer Benefits: CBSA‌® qualified professionals prove precious assets for their employers not only because they tend to raise the bar for performance, productivity and service quality, but also because, they impact the work-culture and environment positively.

Jobs CBSA® Prepares You For

Who Should Acquire the CBSA®


CBSA® Certificate is valid for exactly 3 years from the date of its award. All CBSA® certified individuals are strongly recommended to upgrade to the next level (CBSS®) after the completion of one year. You will be required to compulsorily upgrade to the next level (CBSS®) after the expiry of the initial validity of the CBSA® certification.


You can apply for an upgrade to the specialist level qualification the CBSS® -Certified Back - Office Services Specialist – twelve months after attaining your CBSA® certification. While the CBSA® credential is actually relevant most in the first year of a Careers-starter, the CBSS® credential suits professionals more second year onward of their Careerss.



Assessment Component


CBSA® Domain Knowledge

  1. Nature & Typology of BPO Services
    • Concept and advantages of Business Process Outsourcing.
    • Categories and Types of BPO Organizations and BPO services.
  2. BPO Operations & Work Environment
    • Organization & Workplace Structures in BPO Organizations.
    • Equipment & Technologies generally deployed in BPO Organizations.
    • Common Modes and Media of Service Delivery in BPO Organizations.
  3. Personal Effectiveness Principles & Techniques
    • Challenges & Demands of BPO Work Environment
    • Creating & Managing Personal Brand-Equity in Workplace
    • Managing Personal Time
    • Managing Stress
    • Managing Professional Growth
  4. Role-profile of a Typical Back-Office Services Associates.
    • Typical roles of a Back-Office Services Professional
    • Typical Key Result Areas (KRAs) of a Customer Interaction Professional
    • Skills & Competencies of a Customer Interaction Professional
  5. Essentials of Business Processing/Back-Office Services
    • Fundamentals of contemporary Back-Office Services domain
    • Knowledge about Commonly Outsourced Back-Office Services Tasks and Activities
    • Important Client Verticals in Back-Office Services
    • Skills & Techniques Demanded in Back-Office Services


Keyboarding Skills

  1. Keyboarding Speed & Accuracy in English Language


Computing & Internet-related Operations

  1. Proficiency in basic PC-Based computing applications
  2. Internet Operations


Language Structure, Vocabulary & Comprehension

  1. Correct usage of Grammar & Structure
  2. Vocabulary
  3. Listening Comprehension


Verbal Language Skills

  1. Voice & Speech Quality
  2. Accent & Pronunciation

Candidacy requirements define the parameters on the basis of which an applicant shall be evaluated for applying for the particular certification.

Educational Requirements

There is no minimum education qualification required. It has been seen that applicants with formal education who have qualified at least an A-Level/O-Level/Higher Secondary/12th grade/and have completed minimum 14 years of formal education do very well in their Careerss after their CBSA®, especially in some Asian and African countries.

Professional/Work Requirements

There is no requirement of prior work-experience to be able to apply for CBSA®. Even individuals just out of their schools and colleges with ZERO work experience can apply for CBSA®.

However, many of those with some work exposure behind them have been seen making a comparatively better use of the CBSA® qualification for their Careerss.


An applicant should have ideally completed 15 years of age at the time of applying for CBSA®. There is no upper age bar for any certification program.