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    CCIP‌®

    Your Best Bet for a Great Start in Customer Service
    To become a Certified Customer Interaction Professional More Details

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    CBSA®

    Start out confidently as a Transaction Processing Professional
    To become a Certified Backoffice Services Associate More Details

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    CFPA®

    Launch into the Financial World with an extra edge.
    To become a Certified Financial Process Associate More Details

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    CTSA‌®

    Start your Tech-Support Careers with a bang.
    Certified Technical Support Associate More Details

CBSS

WHY CBSS®

The CBSS® Certification proves your readiness for assuming more responsible positions in the transaction processing, dataworks and back office functions, and also your fitness for working in the best of companies in data processing; document conversion and data capture etc.

How Does CBSS® Work?

CBSS® covers advanced data concepts; spreadsheets; keyboarding and also, aspects related to team-playing, workplace effectiveness, communication and professional etiquette. Though practical work experience can never be replaced, the levels of knowledge and acumen assessed during the CBSS® examinations do typically match those of BackOffice professionals who have worked at least for 1 year in such functions or roles. Also, if you already have a valid CBSA® certification, you are exempted from the CBSS® certification examinations.

CBSS® Benefits

  1. Global Recognition: CBSS® has emerged as the most preferred international qualification for senior documentation & data processing professionals and backoffice executives. Backoffice BPO service providers and all large companies and organizations worldwide feel more confident working with CBSS® professionals who are in the elite international league of high-performers.

  2. Careers Advantage: CBSS® qualified professionals, enjoy the international qualification advantages in their Careerss and become globally mobile resources with high salaries and perks. CBSS® professionals manage to deliver more and better in their jobs in large organizations thanks to their wider and deeper perspective built through a proven exposure, experience and success in handling the most challenging roles related to all dimensions of the customer relationship management function.

  3. Employer Benefits: qualified professionals prove precious assets for their employers not only because they tend to raise the bar for performance, productivity and service quality, but also because, they infuse new professional energy in the workplace and help make the work-culture and environment global.

Jobs CBSS® Prepares You For

Who Should Get CBSS® Certified?

CERTIFICATION VALIDITY

CBSS® certification is valid exactly for three years from the date of award. Since, the BCI standards evolve in tandem, all CBSS® certified individuals are required to either recertify or upgrade to the new level. An application for recertification to BCI has to be made at least 8 weeks prior to the date of expiry of your CBSS® certification.

UPGRADE TO CBTS‌®

You can upgrade to the specialist level BCI qualification the CBTS® - Certified BPO Team-Lead Specialist – minimum 24 months after attaining your CBSS® Certification. The following trends internationally may just help you take a better decision:

CBSS® CRITICAL AREAS OF PROFESSIONAL KNOWLEDGE & COMPETENCE

Codes

Assessment Component

A1

CBSS® Domain Knowledge

  1. Trends & Developments in Business Process Outsourcing
    • Trends in Business Process Outsourcing.
    • Developments in Business Process Outsourcing.
  2. Principles & Techniques of Professional Effectiveness Enhancement
    • Increasing Professional Effectiveness Through Personal Image & Brand.
    • Enhancing Productivity through Effective Time management.
    • Enhancing Professional Effectiveness Through Performance Planning.
    • Managing Interpersonal Relationships & Conflicts
    • Increasing Professional Performance through Effective Stress Management
    • Managing Personal & Professional Growth
  3. Contemporary Back-Office & Business Processing Services
    • Latest Developments in Back-Office Services domain.
    • Knowledge about Commonly Outsourced Back-Office Services Tasks and Activities.
    • Skills & Techniques Demanded in Back-Office Services
    • Metrics in Back-Office Services Delivery
CBSS® ADMISSION REQUIREMENTS

Candidacy requirements define the parameters on the basis of which an applicant shall be evaluated fit for applying for a particular certification. Candidacy requirements will vary across certifications.

Educational Requirements

Though there is no specific formal education requirement prescribed for CBSS® qualification, it is advised that applicants for CBSS® should have at least completed the formal education at the time of applying. Typically, most CBSS® applicants have completed their A-Level/O-Level/Higher Secondary/12th grade.

Professional/Work Requirements

Minimum of 6 months of work experience in any of the typical or common documentation; data processing or backoffice and administration roles in BPO companies or offices of other organizations.

  • Applicants who come from non-BPO backgrounds
  • are required to have minimum 18 months of associate level experience in typical or common service processes related to documentation; digitization; data processing,
    desk-top-publishing or backoffice and administration etc., in banking, insurance, retail, telecommunication industry etc.

  • Applicants who have a BPO or a call center background
  • the minimum prescribed work requirement is six months in data processing or back office and administration roles in BPO companies or offices of other organizations.

  • For applicants who have the BCI CBSA® certification,
  • the minimum prescribed work requirement is minimum 3 months in data processing or backoffice and administration roles in BPO companies or offices of other organizations.

Age

Ideally, an applicant should have completed 18 years of age at the time of applying for CBSS®. There is no upper age bar, however for any BCI certification program.

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