• Alt 3

    CCIP‌®

    Your Best Bet for a Great Start in Customer Service
    To become a Certified Customer Interaction Professional More Details

  • Alt 1

    CBSA®

    Start out confidently as a Transaction Processing Professional
    To become a Certified Backoffice Services Associate More Details

  • Alt 2

    CFPA®

    Launch into the Financial World with an extra edge.
    To become a Certified Financial Process Associate More Details

  • Alt 4

    CTSA‌®

    Start your Tech-Support Careers with a bang.
    Certified Technical Support Associate More Details

CBTM

WHY CBTM®

CBTM‌® program is designed for Training & Development professionals who wish to grow in their Careerss and handle more challenging roles in the training function of BPO organizations.

CBTM® Benefits

  1. Global Recognition: CBTM‌® has emerged as the most preferred international qualification for professionals and executives handling (or who are shortly) going to handle more challenging talent transformation and people development responsibilities in BPO companies and in other organizations having process-oriented work environment. The fact is that BPO organizations and also large companies and government organizations worldwide feel more confident working with CBTM‌® certified professionals as they are in the elite international league of high-performers – well trained in their craft and function of training management, in environments that are workforce dominant and culturally diverse.

  2. Careers Advantage: CBTM‌® qualified professionals enjoy the international qualification advantages in their Careerss and become globally mobile resources with high salaries and perks.  CBTM‌® professionals manage to deliver more and better in their jobs in large organizations thanks to their wider and deeper perspectives built through a proven exposure, experience and success in handling the most challenging roles related to various dimensions of managing training in BPO or BPO-type organizations that involve technology, process knowledge and high doses of workforce capabilities, motivation.

  3. Employer Benefits: CBTM‌® qualified professionals prove precious assets for their employers not only because they tend to raise the bar for performance, productivity and service quality, but also because, they infuse new professional energy in the workplace and help make the work-culture and environment global.

Who Should Acquire the CBTM®

CBTM® PRE-CERTIFICATION EVALUATION

There are no examinations for CBTM‌®. Registrants are required to make submissions of assignments and papers etc., which are evaluated by the Credential Award Committee. The following are required to be submitted online/offline to the Credential Award Committee by all CBTM‌® Registrants:

CERTIFICATION VALIDITY

Your CBTM‌® certification is valid exactly for 5 years from the date of award. Since the standards evolve in tandem, all CBTM‌® certified individuals are required to either recertify or upgrade to the next level which is CBPL‌®. An application for re-certification has to be made at least 8 weeks prior to the date of expiry of your CBTM‌® certification.

UPGRADE TO CBPL‌®

You can upgrade to the Leader level qualification - the CBPL‌® - minimum 24 months after attaining your CBTM‌® certification. The following trends internationally may just help you take a better decision:

CMTB® ADMISSION REQUIREMENTS

Candidacy requirements define the parameters on the basis of which an applicant shall be evaluated fit for applying for a particular certification. Candidacy requirements will vary across certifications.

Educational Requirements

Applicants for CBTM‌® should have a decent exposure to computer-use and hold either or a combination of the following qualifications:

  • MBA or a Professional degree/diploma in human resource management/psychology or certifications like those from TMI, HRCI, ASTD, CIPD etc. or any other equivalent qualification
    in training from internationally recognized institutions.
  • Individuals holding CBTS‌®/CBMT‌® credentials can also apply for the CBTM‌® program.

Professional/Work Requirements

  • Applicants who come from non-BPO backgrounds
  • Are required to have minimum SEVEN years of supervisory experience in the HR/people/personnel/workforce/manpower departments/functions in organizations across verticals (business/social sectors).

  • For applicants who have a BPO or a call center background.
  • the minimum prescribed work experience requirement is 5 years of which a minimum of three years should be in the supervisory roles in one or a combination of HR sub-functions in recognized BPO organizations, collection centers, call centers or customer support outfits.

  • For applicants who have the CBTS‌®/CBMT® certification
  • The minimum prescribed work experience requirement is 5 years of which a minimum of 2 years after the CBTS‌® award should be in senior supervisory or team-lead roles in one or a combination of HR sub-functions in recognized BPO organizations, collection centers, call centers or customer support outfits.

Age

An applicant should have ideally completed minimum 23 years of age at the time of applying for CBTM‌®. There is no upper age bar for any certification program.

APPLY NOW