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CCIS® Certification proves your readiness for more challenging roles in customer service, tele-selling, helpdesks, collections, front desks and reservations in premier hotels, telephone companies, airlines, travel companies, BPO organizations, customer contact centers and banks.

How CCIS® Works

CCIS® covers advanced aspects of customer relationship management, teleselling, service quality and customer service in addition to those in team work, conflicts handling and peer-leadership. Though practical work experience can never be replaced, the levels of knowledge and acumen assessed during the CCIS® examinations do typically match those of customer interaction professionals who have worked at least for 1 year in customer interaction function or roles. If you have the CCIP® certification, you are exempted from CCIS® certification examinations.

CCIS® Benefits

  1. Global Recognition: CCIS® has emerged as the most preferred international qualification for senior customer interaction professionals. BPO companies, contact centers, telemarketing companies and customer service departments of banks, hotels, hospitals and telecom, travel and airline organizations worldwide feel more confident working with CCIS® professionals who are in the elite international league of high-performers.

  2. Careers Advantage: CCIS® professionals manage to deliver more and better in their jobs in large organizations thanks to their wider and deeper perspective built through a proven exposure, experience and success in handling the most challenging roles related to all dimensions of the customer relationship management function.

  3. Employer Benefits:CCIS® qualified professionals prove precious assets for their employers not only because they tend to raise the bar for performance, productivity and service quality, but also because, they infuse new professional energy in the workplace and help make the work-culture and environment global.

Jobs CCIS® Prepares You For

Who Should Acquire the CCIS®


Your CCIS® certification is valid exactly for three years from the date of award. Since, the standards evolve in tandem, all CCIS® certified individuals are required to either recertify or upgrade to the new level. An application for re-certification has to be made at least at least 8 weeks prior to the date of expiry of your CCIS® certification.


You can upgrade to the specialist level qualification the CBTS® - Certified BPO Team-Lead Specialist – minimum 24 months after attaining your CCIS® Certification. The following trends internationally may just help you take a better decision:



Assessment Component


CCIS® Domain Knowledge

  1. Trends & Developments in Business Process Outsourcing
    • Trends in Business Process Outsourcing.
    • Developments in Business Process Outsourcing.
  2. Principles & Techniques of Professional Effectiveness Enhancement
    • Increasing Professional Effectiveness Through Personal Image & Brand.
    • Enhancing Productivity through Effective Time management.
    • Enhancing Professional Effectiveness Through Performance Planning.
    • Managing Interpersonal Relationships & Conflicts
    • Increasing Professional Performance through Effective Stress Management
    • Managing Personal & Professional Growth
  3. Advanced Principles & Techniques of Customer Service & Support
    • Fundamentals of Customer Relationship Management
    • Modes & Techniques of Managing Customer Relations in Outsourced Environment
    • Metrics of Customer Service & Support
  4. Advanced Principles & Techniques of Technical Support
    • Contemporary Principles of Selling/Sales.
    • Contemporary Principles & Techniques of Remote-selling/Telesales.

Candidacy requirements define the parameters on the basis of which an applicant shall be evaluated fit for applying for a particular certification.

Educational Requirements

Though there is no specific formal education requirement prescribed for CCIS® qualification, it is advised that applicants for CCIS® should have at least completed the formal education at the time of applying. Typically, most CCIS® applicants have completed their A-Level/O-Level/Higher Secondary/12th grade.

Professional/Work Requirements

Minimum of 6 months of work experience is required in any of the typical or common customer interaction roles in call centers, BPO companies, hotels, department stores, front offices etc.

  • Applicants who come from non-BPO backgrounds
  • They are required to have minimum 18 months of associate level experience in typical or common customer interaction processes in any industry including banking, insurance, retail, telecommunication etc.

  • Applicants who have a BPO or a call center background
  • The minimum prescribed work requirement is six months in data processing or back office and administration roles in BPO companies or offices of other organizations.

  • For applicants who have the BCI CCIP® certification
  • The minimum prescribed work requirement is minimum 3 months in roles like customer service; front desk and teleselling etc. in BPO companies, call centers or offices of
    other organizations.


Ideally, an applicant should have completed 18 years of age at the time of applying for CCIS®. There is no upper age bar, however for any BCI certification program.